Tinker: Instant, one-on-one Expert help for Auto DIYers
Start growing and sharing your auto DIY skills on Tinker.Try it at no cost! Launching on Oct 16th, 2023.
We are Tinkerers
"I can actually work on a car from home, on a video call with a real Expert, whenever I want."
We believe that doing things yourself is always more rewarding. That’s why we created Tinker. It’s a community where Experts help DIYers learn to fix, upgrade and outfit their cars with instant, one-to-one guidance.
Start growing your DIY skills with the help you need, when you need it. Go ahead: Tinker!
How it works
Here’s what’s to LOVE about Tinker
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1-to-1 video call with auto Experts
Our Expert’s only incentive is to help you get to the best answer
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Cost Savings
Guidance from our Expert mechanics to help save time and money
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Cars are all we do
We focus exclusively on hiring the best auto Experts in the industry
What’s the chatter?
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“At first I was really nervous… but they (Experts) are all really friendly and it feels like they do this all the time, which makes me comfortable, too.”
Mika, L
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“I kinda fell in love with the concept. Like, “Wow I can work on cars from home over the phone!”
Tyler, S
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"The Experts were helpful in making sure that I had the right tools. I also asked for feedback on future DIY projects, which really helped me prepare”
Daniel, G
Discover the Tinker Experience!
Dive into a world of automotive expertise with our user-friendly app.
Start Your First Call Today
Embark on your Tinker journey with a one-on-one video consultation. Speak directly with one of our auto Experts and get your car questions answered immediately.
For any questions, please contact support@tinkerdiy.com
Your Questions, Answered
Well, look at that - you've got questions and we've got answers!
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How can I become an Expert?
A: Are you interested in helping people grow their auto DIY knowledge and believe you have the qualities and experience to be a Tinker Expert? Great! Here’s how to apply:
- Fill out a screener
- Applicants who pass the screener will be asked to hop on a quick vetting call to confirm their experience
- Agree to a background check
- With clearance on all 3 points above, you will be invited to join our platform
Apply now! support@tinkerdiy.com
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How do I reconnect with an Expert from a previous call?
Because we are currently an on-demand product, we don't offer the ability to select individual Experts at this time.
However, at the end of a call, you can ask your Expert when they are typically online and available to increase your chances of reconnecting with them. Please note: we can't guarantee you'll be matched with the same Expert every time.
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How do you screen Experts on Tinker?
The process for becoming an Expert involves multiple steps to ensure we find the best fit. Each of our Experts must have proven expertise as an automotive mechanic or experience in a similar role. In addition, our Experts must possess:
- 3+ years of experience and/or are ASE-certified
- A strong knowledge of automotive systems including electrical, mechanical, and hydraulic systems
- Excellent problem-solving skills and attention to detail
- Strong communication and customer service skills
- An iPhone with an operating system of iOS 14 or above
- Background check clearance
Finally, Expert calls and call ratings are monitored for quality.
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Oops! My call dropped! How do I rejoin?
If your call drops during an Expert consultation, you will be given the option to rejoin the call when you reopen the app.
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How to ?
Please reach out to support@tinkerdiy.com
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What if I have an issue or complaint regarding my call?
Please reach out to support@tinkerdiy.com
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How do I contact support?
You can reach us via email at support@tinkerdiy.com. Our current support hours are Monday - Friday from 9 AM - 5 PM PST (Note that all major holidays are observed)
Please allow 24-48 hours for a reply.